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Lindsey Alderson (MBACP Accred) is a Humanistic integrative psychotherapist who has been working with clients at the New Dawn Centre since 2002. Lindsey has a particular interest in relational work, both with adults and with children. She has worked with couples in a therapeutic setting for over 10 years and has worked with children and families for over 11 years. 


Lindsey’s other passion is in helping others grow as counsellors. With a background in education (secondary school) and also training counsellors at the start of their journey (teaching levels 2, 3 and 4 CPCAB courses), she now co-tutors the current couple training course at the centre and is one of our regular facilitators in our Saturday seminar programme.

Meet The Trainer

Saturday 6th October, 2018 10am - 4pm £70

How to cope when clients yell at you, challenge your competence or refuse to engage with you.

How to cope when you feel like yelling at your client.

In this workshop you will learn  

•    to recognise the different layers of emotions, 

•    to recognise some of the games clients play, 

•    to create a safe container for the work

•    to keep yourself safe

•    different techniques to engage your client’s curiosity in addressing the emotions

•    different techniques to facilitate the safe release of strong emotions within the           therapeutic space

•    techniques that can be taught to clients to diffuse potentially volatile situations


Refreshments will be included, please either bring your lunch or use the many eateries nearby in Beeston. A CPD certificate of attendance will be provided at the end of the day.

When Clients Bring Strong Emotions -Lindsey Alderson

When Clients Bring Strong Emotions -Lindsey Alderson

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Some clients claim they want to change and then fight or resist you every inch of the way to ensure no change is possible. We may refer to them as our ‘difficult’ clients. The definition of “difficult” is not so much subjective as it is social.


A difficult person is one who is perceived by others to be abrasive, irritating, aggressive, or annoying – and each of us will find different types of people or situations difficult.


Difficult clients may hook any number of powerful emotions in us and we need to manage our own emotions as well as containing those of our client to maintain a safe therapeutic space.

How can we respond effectively to challenging behaviour? What do we do when our client reaches breaking point? What happens to people when they reach crisis point? Why do some people start to act alarmingly out of character? And what can we do, if anything, when faced with this?

Clients often present in crisis and we recognise there are two broad types of crisis: energized and de-energized.


The former is characterized by agitation, sometimes to the point where a person becomes destructive to themselves or others. The second type of crisis occurs when a person feels so trapped and helpless, or sometimes exhausted from an energized crisis, that they can’t bring themselves to do anything at all. Their life grinds to a halt.

With some clients the work may include discovering what emotion is driving the crisis, discovering the root and then safely releasing the emotion. We may need to help the clients take off the top layer of the emotion whilst this work is progressing.


With others the work may involve surfacing the emotion in a manner that does not frighten the client, and enables them to begin to own their feelings. Either way, the therapeutic space needs to be safe and we, as therapists, need to be able to contain the emotions that are released during the work.

This course aims to equip you as a therapist to actively engage with your clients with confidence. If you have any concerns or questions, please get in touch. 

New Dawn Counselling Centre

​Contact Us: 0115  9170500​
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